Service
AI implementation, one workflow at a time
We build focused AI-powered workflows for small service businesses: designed around how you already work, tested with your real inputs, and documented so your team stays in control.
Anatomy of an implementation
What the finished system looks like
Every workflow follows the same shape: something arrives, the system reads it, a decision is made, a draft is prepared, and a person approves before anything leaves the business.
- 01
Input
A form, email, document or message arrives.
Received - 02
Understand
The system reads it and extracts what actually matters.
Processing - 03
Decide
Rules you agreed decide what should happen next.
Routed - 04
Draft / automate
A response, record or task is prepared in your tone.
Draft ready - 05
Human approval
A person reviews before anything leaves the business.
Human checkpoint - 06
Connected business tool
CRM, inbox, calendar or spreadsheet updated automatically.
Synced
Built, tested and documented so your team can see what happens at each step.
What an implementation includes
Everything needed for the workflow to still work in six months
A workflow that only its builder understands is a liability. Documentation and handover are part of the work, not an optional extra.
Workflow design
The steps, inputs, outputs, decision points and approval gates, written down before anything is built.
Tool selection
Tools chosen for your situation, budget and existing stack, not because they are fashionable.
Build and integration
The workflow connected to the systems you already use, so it fits how your team actually works.
Testing with real work
Tested against your own examples, including the awkward edge cases, before it goes anywhere near a client.
Documentation
A plain-language record of how it works, what to check, and what to do when something looks wrong.
Team handover
A working session so the people using it understand it, and know where the human decisions sit.
Starting investment
From R25,000
These are indicative starting investments. Your final fee is confirmed after discovery and depends on workflow complexity, integrations, data readiness and implementation scope.
All website prices are shown in South African rand (ZAR). International engagements are quoted in USD in the final proposal unless another currency is agreed in writing.
Use cases
Ten workflows we implement most often
Each of these is a real request from a small service business. Most clients start with one, then extend.
- 01
Lead intake and qualification
Capture enquiries, enrich them and route them to the right person with a consistent summary.
- 02
Proposal and quotation preparation
Draft proposals from your own templates, pricing rules and past work, ready for review.
- 03
Customer enquiry triage
Categorise incoming messages, draft first replies and flag anything that needs a person.
- 04
Meeting notes and follow-up
Turn call recordings or notes into agreed actions, owners and follow-up messages.
- 05
Internal knowledge assistants
Let your team ask questions against your own documents, policies and process notes.
- 06
Document and data processing
Read invoices, forms and supplier documents and write structured data into your systems.
- 07
Reporting workflows
Pull numbers from the tools you already use and assemble the same report on a schedule.
- 08
Marketing-content workflows
Produce first drafts in your voice from a defined brief, with a human approval step.
- 09
Client onboarding
Trigger the paperwork, folders, tasks and welcome messages a new client needs.
- 10
Recurring administrative tasks
Reminders, status updates, data tidy-ups and handovers that currently rely on someone remembering.
Boundaries
What we deliberately do not automate
Being clear about this early is part of doing the job properly. Some work should stay with a person.
High-risk decisions
Pricing exceptions, legal commitments and anything with financial or compliance consequences stay with a person.
Sensitive judgment
Complaints, staff matters and difficult conversations need context and care that a system does not have.
Important client relationships
AI can prepare the groundwork. The relationship itself should still be human.
Unclear or unstable processes
If a process changes every week and nobody agrees on the steps, we fix the process before automating it.
Process
How an implementation runs
- 01
Discover
We look at how your business actually runs today and where time is going.
- 02
Prioritise
We score the opportunities by value, feasibility, risk and effort, then agree an order.
- 03
Implement
We build, test and document one focused workflow with clear approval points.
- 04
Improve
We measure how it performs in real use and extend it as the business changes.
Next step
Not sure which workflow to start with?
The AI Opportunity Score takes three minutes and points to the areas most likely to be worth implementing first.